---
title: How to Fix the Citrix Issue
description: "How to fix the Citrix issue - Operators will often refer to this as their \"Virtual PC\""
---

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1. [AbaData/opLYNX Internal KB](https://support.oplynx.com/knowledge-interior?hsLang=en-ca)
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3. [How to Fix the Citrix Issue](https://support.oplynx.com/knowledge-interior/oplynx-support?hsLang=en-ca#how-to-fix-the-citrix-issue)

# How to Fix the Citrix Issue

## This will guide you through the steps to correct issues involving Citrix (Aka Virtual PC)

### **Key items:**

- [Teamviewer](https://www.teamviewer.com/en-ca/download/windows/)
- Citrix Installation File. 
    1. Installation file found in file package.
    2. Citrix Shortcut for desktop - [https://access2.cnrl.com/](https://access2.cnrl.com/)

### **Key Logins:**

When you connect to the clients tablet and start the installation you will be asked to login to the local admin account, it will be one of these.

Admin Account #1:

- **Username**: imaging
- **Password**: Asdfbnm,

Admin Account #2:

- **Username**: oplynx
- **Password**: infoH@WK2019!

Once you have the file package downloaded to your computer and teamviewer installed you are ready to connect to a clients tablet and fix their Citrix!

 

### Procedure

1. Launch TeamViewer and connect to the client's tablet. 
     - This is done by inputting their UserID in the search bar at the top-right and clicking **Connect**
     - After searching for the tablet, you will be prompted to enter the password![](https://support.oplynx.com/hs-fs/hubfs/image-png-Jun-05-2025-07-23-06-3300-PM.png?width=670&height=275&name=image-png-Jun-05-2025-07-23-06-3300-PM.png)
2. Once connected, copy over the Citrix install file from your desktop to the client's tablet in c:/temp folder 
     - If the temp folder does not exist, create a folder on the c: drive called Temp and place the Citrix install file there
3. Next, go to **Settings** and **Apps** and uninstall the ***Citrix Receiver App*** on the tablet![](https://support.oplynx.com/hs-fs/hubfs/image-png-Jun-05-2025-07-25-17-5010-PM.png?width=636&height=437&name=image-png-Jun-05-2025-07-25-17-5010-PM.png) 
     - Once done, trigger a restart of the tablet
4. Once the restart is complete, Teamview back into the tablet.
5. Install the new Citrix you placed in the c:/Temp folder

 

### Adjust Citrix Settings

1. Right-click on the Citrix icon  
   ![](https://support.oplynx.com/hs-fs/hubfs/image-png-Jun-05-2025-07-28-06-6068-PM.png?width=606&height=181&name=image-png-Jun-05-2025-07-28-06-6068-PM.png)
2. Go to ***Advanced Preferences![](https://support.oplynx.com/hs-fs/hubfs/image-png-Jun-05-2025-07-28-30-7154-PM.png?width=670&height=494&name=image-png-Jun-05-2025-07-28-30-7154-PM.png)***
3. Select ***High DPI*** and click ***Yes*** on Scale the session for high resolution

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    - [OpLYNX User Creation](https://support.oplynx.com/knowledge-interior/oplynx-support?hsLang=en-ca#oplynx-user-creation)
    - [How to Fix the Citrix Issue](https://support.oplynx.com/knowledge-interior/oplynx-support?hsLang=en-ca#how-to-fix-the-citrix-issue)
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